FAQ
WHAT IS YOUR RETURN POLICY?
Because the nature of our gifts, unless damaged, defective or we make a mistake, refunds are not offered on customized orders. The custom products we sale can not be resold. Please check your proof carefully prior to approving for production, double checking spellings and design details. Upon approval of the proof we will make your item. Any additional changes can be added but will be added to final costs.
WHERE ARE WE LOCATED?
We have a home based embroidery business in Apollo Beach, Florida. That is south of Tampa, near Riverview. We offer discounted pickup/ drop off for locals willing to meet at our meeting location. This is ideal for residents in Apollo Beach, Ruskin and Sun City. Shipping is also available for a flat fee.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Custom embroidered items are shipped in 7-10 days upon approval. Additionally, shipping is 3-5 business days.
DO YOU SHIP INTERNATIONALLY?
International shipments are only approved if the customer has a FedEx account. International personalized embroidery gifts will ship FedEx International on the customer's FedEx account. That customer will be responsible for shipping costs, duties, fees and taxes.
WHAT ARE THE PAYMENT OPTIONS?
Debit and credit cards are accepted through Wix Payments and cash payments and CashApp are accepted when Soulful Embroidery attend local events.
HOW DO YOU SAVE MY DATA?
See Customer Care.